Maharashtra Right to public services Act, 2015

Issued

21 Aug 2015

Source

State Excise Website

Category

Excise Page Pdf

What This Document Says

Gazette Reference: Maharashtra Act No. XXXI of 2015, dated 21st August 2015

Type: Enactment – Maharashtra Right to Public Services Act, 2015

Authority: Following Maharashtra Right to Public Services Ordinance, 2015 (Mah. Ord. V of 2015), this legislation was enacted by the State Legislature and received Governor's assent.

What Changed:

This gazette creates a comprehensive statutory framework for citizens' right to timely public services. It:

Establishes a legal right for every eligible person to obtain notified public services from State Government Departments, local authorities, and public bodies within stipulated time limits.
Requires Public Authorities to notify:
- List of public services rendered
- Designated Officers responsible for service delivery
- Stipulated time limits for each service
- Fees and application forms
- First and Second Appellate Authorities

(All to be displayed on notice boards and websites.)

Mandatory service delivery timelines: Public Authorities must deliver services within notified time limits; failure triggers an appeals process and potential penalties on erring officials.

Two-tier appeal mechanism:

First Appeal: To an officer of Group B rank or above, must be decided within 30 days.
Second Appeal: To a superior officer, decided within 45 days.
Penalties for delays:
- ₹500–₹5,000 fines on Designated Officers/First Appellate Authorities for undue delays without reasonable cause (recoverable from salary).
- Repeat offenders face disciplinary proceedings by Competent Authority.
- Creates "Maharashtra State Commission for Right to Service":
  - State Chief Commissioner (Mumbai City & Suburban)
  - State Commissioners (one per Revenue Division)
  - Powers include inquiries, penalty imposition on officials, and annual reporting.
  - Deemed to have Civil Court powers under CPC, 1908 for evidence/summons.
  - Information Technology mandate: Government encouraged to use IT/online systems for service delivery and application tracking (unique application numbers).
    
    Key Details:
    - Effective Date: 28th April 2015 (retrospective commencement).
    - Applicability: All Public Authorities providing services under law, rules, or notifications — including Government Departments, Municipal Corporations, Panchayats, Development Authorities, co-operatives, and NGOs receiving State funds.
    - Service denial protections: Citizens cannot be denied services due to false information or procedural errors; erring officials face action.
    - Transparency requirements: Annual performance reports to State Legislature, public awareness campaigns mandated.
    - No exemption for government officials: Officials cannot invoke official privilege to avoid penalty/inquiry under this Act.

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पूर्ण मजकूर पाहण्यासाठी साइन इन करा

मराठीत सारांश

# महाराष्ट्र सार्वजनिक सेवा अधिकार कायदा, २०१५

**थोडक्यात:** हा कायदा सरकारी विभाग आणि सार्वजनिक संस्थांना नागरिकांना वेळेवर सेवा देण्यासाठी बाध्य करतो. विलंब झाल्यास अधिकारी दंडित होतात.

---

## **मुख्य बदल:**

#### १. नागरिकांचा कानूनी अधिकार
- प्रत्येक योग्य व्यक्तीला सार्वजनिक सेवा **निर्धारित वेळेत** मिळण्याचा कानूनी अधिकार आहे.
- ही सेवा सरकारी विभाग, नगरपालिका, पंचायत आदी देतात.

#### २. सरकारी संस्थांचे कर्तव्य
सर्व संस्थांना **नोटिस बोर्ड आणि वेबसाइटवर** प्रकाशित करायचे:
- कोण सेवा देतो (Designated Officer)
- सेवा मिळायला किती दिवस लागतील
- Fee किती आहे
- Application form कसा भरायचा

#### ३. विलंब झाल्यास दंड
- अधिकार्‍यांना **₹500 ते ₹5,000** दंड (पगारातून कापला जाईल)
- बारंबार विलंब झाल्यास अनुशासनात्मक कारवाई

#### ४. Appellate System (अपील प्रक्रिया)
- **First Appeal:** ३० दिवसांत Group B अधिकार्‍यांकडे अपील करा
- **Second Appeal:** ४५ दिवसांत उच्च अधिकार्‍यांकडे

#### ५. "Maharashtra State Commission for Right to Service" तयार
- Chief Commissioner (मुंबई) आणि प्रत्येक Revenue Division मध्ये Commissioner
- विलंबी अधिकार्‍यांची तपास करतात
- दंड लादण्याचा अधिकार आहे

#### ६. Online सिस्टम
सरकार online application tracking आणि IT साधने वापरावेत (अनिवार्य नाही, पण प्रोत्साहित केले जाते).

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## **प्रभाव (किंवा "व्यावहारिक परिणाम"):**

हा कायदा **सेवांचे वादे कायदेशीर बनवतो.**

- गेल्यावर सेवा नोंदवून ठेवणे बंधनकारक
- विलंब = दंड (अधिकार्‍यांच्या पगारातून)
- नागरिकांना अपील सोडवून देण्याचा रस्ता

**प्रभावी तारीख:** २८ एप्रिल २०१५

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