RTS_Rules_Gazette — 18 Nov 2016

What This Document Says

Gazette Reference: Extraordinary Gazette No. 295, Part 4-B, dated November 18, 2016 (Kartika 27, Shake 1938)

Type: Subordinate Legislation — Rule-Making Notification

Authority: Maharashtra Right to Public Services Act, 2015 (Mah. XXXI of 2015), Section 28(1)

Summary: The Maharashtra Government has notified the Maharashtra Right to Public Services Rules, 2016, operationalizing the Right to Public Services Act, 2015. These rules establish comprehensive procedural frameworks for citizens to access notified public services, appeal mechanisms, and accountability systems for designated officers. This is NOT a fee revision or amendment to existing fee structures — it is the foundational rulebook for implementing the RTS Act.

KEY PROVISIONS

Rule 3 — Information Display Requirements:

Every Public Authority must display on notice boards and websites/portals:
- List of notified public services
- Stipulated time limits
- Names of Designated Officers, First Appellate Authorities, Second Appellate Authorities
- Applicable fees and forms
- Required documents for each service
- Display must be in Marathi (and English where necessary), prominently placed for public visibility
- Chief Commissioner may take suo motu action against non-compliance

Rule 7 — Application Forms:

Public Authorities must create forms in Marathi and English
List of required documents must be embedded in the form

Forms available at:

Designated Officer offices
SETU Suvidha Kendras, Maha E-Seva Kendras, Sangram Centres
Online portals (downloadable via mobile apps)
Online applications accepted with electronic acknowledgement (via email/SMS)

Rule 8 — Fee Payment:

Applicants pay notified fees directly or through electronic channels

Rule 9 — Rejection Intimation:

If service denied, Designated Officer must inform applicant in writing within stipulated time limit

Must include:

Reasons for rejection
Name, designation, and address of Appellate Authority
Time limit for filing appeal
Online rejections sent via portal/mobile app

Rule 10 — Application Tracking:

Public Authorities should create mechanisms for:

Monitoring application status using UID
Sending real-time updates via SMS/email

APPELLATE PROCEDURES

Rule 11 — Filing Appeals:

First Appeal (Form II): Manual or online submission to First Appellate Authority
Second Appeal (Form III): Manual or online submission to Second Appellate Authority

Rule 12 — Documents with Appeal:

List of attached documents
Self-attested copy of impugned order
Supporting evidence relied upon

Rule 13 — Notice Service:

Appeals notified via:

Hand delivery / registered post
Email / SMS / mobile apps
For government servants: through controlling officer

Rule 14 — Hearing Procedure:

Minimum 7 clear days' notice for hearings
Absence after due notice → appeal decided ex parte

Rule 15 — Appellate Authority Duties:

Summon parties
Scrutinize documents
Hear both sides before deciding

Rule 16 — Appeal Orders:

Written order mandatory
Copy given to appellant, Designated Officer, and (in second appeals) First Appellate Authority

Rule 17 — Case Registers (Form IV):

Designated Officers and Appellate Authorities maintain:

Application receipt dates
Acknowledgement dates
Disposal dates
Reasons for rejection (if applicable)
Fines imposed/collected (for appeals)

Rule 18 — Commission Appeals (Form V):

Appeals against Second Appellate Authority orders filed to Maharashtra State Commission for RTS

ADMINISTRATIVE PROVISIONS

Rule 19 — Deputation Officers:

Officers/employees deputed to Chief Commissioner/Commissioners from state departments, boards, or statutory bodies retain parent-cadre salaries and service conditions
State Government service rules apply mutatis mutandis
Tenure as specified by Government order

FORMS APPENDED

Form	Title	Purpose
I	Acknowledgement	Receipt of application with UID and defect list
II	First Appeal	Template for appeal to First Appellate Authority
III	Second Appeal	Template for appeal to Second Appellate Authority
IV	Case Register	Record-keeping by officers/authorities (3 variants: Designated Officer, First Appellate Authority, Second Appellate Authority)
V	Commission Appeal	Appeal to State Commission or Divisional Commissioner

Effective Date: From date of publication (November 18, 2016)

Signatories: Dr. Bhagwan Sahai, Additional Chief Secretary (Administration, Recruitment & O&M), Maharashtra Government

Note: This gazette does NOT contain fee schedules or license tariffs — it establishes only procedural rules for RTS Act implementation. Fees for specific services remain as notified under respective sectoral laws/notifications.

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मराठीत सारांश

# महाराष्ट्र नागरिक सेवा अधिकार नियम, २०१६

## थोडक्यात:
**सरकार नागरिकांना समय मर्यादेत सेवा देणे अनिवार्य करत आहे. सेवा न मिळाल्यास appeal लावता येते.**

---

## **हे नियम काय करतात?**

हा एक **नियमपुस्तक** आहे जो सरकारी अधिकाऱ्यांना सांगतो:
- नागरिकांनी application दिली तर किती दिवसांत सेवा द्यायची
- नकार देणे हो तर लिखित कारण सांगायचे
- application track करायला portal/SMS सुविधा देायची
- नागरिकांना appeal लावता यायला चाहिए

---

## **मुख्य नियम सरळ भाषेत:**

### **Rule 3 — सूचना बोर्ड व वेबसाईटवर लेखी करणे**
सरकारी कार्यालयात **बोर्डवर व ऑनलाईन** असे लिहिलेले असायचे:
- कोणकोणी सेवा मिळतात
- किती दिवसात मिळतात
- अधिकारी कोणाचे नाव
- कोणते कागदपत्र आणायचे
- fee किती आहे

**साधा शब्दांत:** जर आपण सेवा घायची ठरवली तर सर्व माहिती पहिल्यांच पाहू शकायची.

---

### **Rule 4 — Application कधी देर होऊ शकते?**

सरकार हे कारण असल्यास **deadline वाढू शकते:**
- निवडणुका चालू असतील
- भूकंप/पूर याचे संकट असेल

---

### **Rule 6 — Application मिळाल्यावर Receipt**

Application दिल्यानंतर **१ दिवसांत receipt मिलायचे:**
- Unique number (UID) असणार
- कोणते कागदपत्र missing आहेत हे लिहिलेले असणार
- किती दिवसांत सेवा मिळणार हे सांगितलेले असणार

**उदाहरण:** आपण driving license आवेदन दिले, तर दुसऱ्या दिवसी receipt + application number मिळायचा.

---

### **Rule 7 — Application Form**

- Forms **मराठी व English** दोन्ही भाषेत मिळायचे
- मिळवता येणार: अधिकारीच्या कार्यालयात, **SETU Kendra**वर, **Maha E-Seva Center**ने, किंवा **ऑनलाईन download** करून
- Online भरलेले forms भी accept होणार

---

### **Rule 9 — नकार देणे (Application reject)**

जर सेवा न देता नकार दिला तर:
- **लिखित नकार** आणायचा
- कारण लिहिलेले असायचे
- appeal लावता कोण आहे हे नाव सांगायचे
- appeal लावायची deadline सांगायचे

**साधे शब्द:** "नाही" म्हणायचे हो तर कारण सांगायचे आणि appeal लावता यायचे हे सांगायचे.

---

### **Rule 10 — Application Track करणे**

सरकारी कार्यालयात **SMS/Email** द्वारे हवा तर application कुठे आहे हे जाणवून देणार.

**उदाहरण:** पासपोर्ट application दिली तर message येणार — "आपले application processing मध्ये आहे" असे.

---

## **Appeal प्रक्रिया (Rule 11-18)**

जर सरकारने सेवा नाकारली किंवा खोटे दिली तर **दोन वेळा appeal** लावता येते:

### **Rule 11 — पहिली Appeal (First Appeal)**
- Form II मध्ये भरून First Appellate Authority ला पाठवायची
- Manual किंवा Online दोन्ही चलते

### **Rule 12 — Appeal सोबत कागदपत्र**
- कोणते कागदपत्र लावत आहात त्याची यादी
- मूळ नकाराचे photocopy

### **Rule 14 — Hearing (सुनावणी)**
- सरकार **कमीतकमी ७ दिवस आधी** हवामान (notice) देणार
- सुनावणीला न आलेल्याला **ex parte** निर्णय दिला जाणार

**साधे शब्द:** आपण न आलात तर आपली शिनाक्त न करता ठरवणी झाली.

---

### **Rule 18 — दुसरी Appeal (Second Appeal)**
- First Appeal reject झाली तर **दुसरी appeal** Second Appellate Authority ला लावता येते
- अजून देर होत असल्यास **State Commission** ला appeal लावता येते

---

## **कोणाला फायदा?**

✅ **नागरिकांना:**
- समय मर्यादेत सेवा मिळणार
- नकार मिळल्यास कारण सांगितले जाणार
- Appeal लावता येणार

✅ **सरकारला:**
- अधिकारी जबाबदारीत राहणार
- कामकाज व्यवस्थित होणार

---

## **कधी लागू झाले?**

🗓️ **१८ नोव्हेंबर २०१६** पासून

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## **महत्वाचे:**

यात **fee schedule नाही** — म्हणजे "driving license fee किती?" "पासपोर्ट fee किती?" हे नाही. हा फक्त **प्रक्रिया** समजावून देणारा नियमपुस्तक आहे.

Related Rules & Sections

Section section:784 (amends)

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