Citizen charter 2025-261

Issued

01 Jan 1949

Source

State Excise Website

Category

Excise Page Pdf

What This Document Says

Maharashtra Prohibition Department — Citizen Charter 2025

Document Type: Citizen Charter (नागरिकांची सनद)
Reference: Citizen Charter 2025-261
Issuing Authority: State Excise Department, Maharashtra
Nature: Service Delivery Standards and Timelines

SUMMARY

This is a Citizen Charter published by the Maharashtra State Excise Department, establishing standardized service delivery timelines, procedures, and grievance redressal mechanisms for various licenses and permits under the Bombay Prohibition Act, 1949. It sets out clear timelines for processing applications, appeal procedures, and accountability measures for citizens seeking excise-related services.

KEY COMPONENTS OF THE CHARTER

1. LICENSE PROCESSING TIMELINES

The charter establishes maximum processing periods for various license categories:

Manufacturing Licenses (Form I, PLL, BRL): Specific timelines for application processing
Wholesale Licenses (CL-I, CL-II, CL-III): Defined approval periods
Retail Licenses (FL-I, FL-II, FL-III, FL-IV): Standard processing durations
Toddy/Neera Tapping Licenses: Specified timelines
Temporary/Event Permits: Fast-track processing windows

2. APPLICATION PROCEDURES

Submission Channels: Online portal, physical offices, designated counters
Required Documentation: Checklist of mandatory documents for each license type
Fee Payment: Payment modes and receipt generation
Acknowledgment: Timeline for application acknowledgment (typically 1-3 days)

3. TRANSPARENCY MEASURES

Application Tracking: Online status monitoring facility
Document Verification: Timelines for document scrutiny
Field Inspection: Schedule and completion timelines where applicable
Decision Communication: Mode and timeline for conveying approval/rejection

4. GRIEVANCE REDRESSAL MECHANISM

First Level: Designated officers at licensing authority level
Appellate Level: District/Divisional Excise officials
Timeline for Grievance Resolution: Typically 15-30 days
Escalation Path: Clear hierarchy for unresolved complaints

5. APPEAL PROCESS

Appeal Authority: Specified for each license category
Filing Period: Time limit for filing appeals (typically 30-60 days)
Appeal Disposal: Maximum timeline for appeal decisions
Further Review: Provision for revision/review where applicable

6. FACILITATION MEASURES

Help Desk: Contact numbers and email addresses
Information Display: Prominent display of procedures at all offices
Citizen Feedback: Mechanism for collecting and acting on feedback
Staff Accountability: Named officers responsible for each service

7. NO-OBJECTION CERTIFICATES (NOCs)

Timelines for issuing:

Event-based NOCs
Trade-related NOCs
Inter-departmental clearances

8. INSPECTION & COMPLIANCE

Routine Inspections: Frequency and procedure
Complaint-based Inspections: Timeline for action
Renewal Inspections: Pre-renewal verification timelines

CITIZEN RIGHTS UNDER THE CHARTER

✓ Right to timely service within specified periods
✓ Right to information on application status
✓ Right to appeal against adverse decisions
✓ Right to grievance redressal without harassment
✓ Right to transparent procedures with clear fee structures

DEPARTMENTAL COMMITMENTS

Courteous Service: Professional and respectful treatment
Single-Window Clearance: Where possible
Minimal Documentation: No unnecessary paperwork
Time-Bound Services: Adherence to charter timelines
Accountability: Named officers responsible for delays

MONITORING & REVIEW

Periodic Review: Charter updated annually or as needed
Performance Monitoring: Internal audits of timeline compliance
Public Feedback: Annual citizen satisfaction surveys
Corrective Action: Measures for non-compliance by officials

IMPORTANT NOTES

Legal Status: This charter does not override statutory provisions of the BPA 1949 or Rules; it establishes administrative service standards
Exceptions: Timelines may be extended in cases requiring detailed investigation or legal clarification
Completeness: Timelines apply only to complete applications with all required documents
Accessibility: Full charter available at all Excise offices and on the department website

Effective Date: As notified in gazette publication
Supersedes: Any previous citizen charter on the subject
Authority: Published under administrative powers of the State Excise Commissioner

This charter aims to enhance transparency, accountability, and citizen-centric service delivery in Maharashtra's excise administration.

मराठीत सारांश

# महाराष्ट्र दारूबंदी विभाग — नागरिकांची सनद 2025

## थोडक्यात:
उत्पादन शुल्क विभागाने नागरिकांसाठी एक सनद बनवली आहे जिथे licence, permit वगैरे मिळणार्‍या वेळ, प्रक्रिया आणि तक्रारी सुधारण्याची यंत्रणा स्पष्टपणे लिहिली आहे.

---

## हे सनद काय आहे?

**हे एक प्रतिज्ञापत्र आहे** जिथे विभाग नागरिकांला सांगतो:
- तुम्हाला licence किती दिवसांत मिळेल
- application कसे भरायचं
- तक्रारी कसी करायची
- अपील कसे करायचं

---

## मुख्य गोष्टी:

### 1️⃣ **License मिळण्याचा वेळ**
- **Manufacturing licence (कारखाने):** निश्चित वेळ
- **Wholesale licence (मोठी विक्री):** निश्चित वेळ
- **Retail licence (छोटी दुकान):** निश्चित वेळ
- **ताडी तोडण्याचा licence:** निश्चित वेळ
- **Event permit (कार्यक्रम):** जलद वेळ

### 2️⃣ **Application कसे करायचं?**
✓ Online किंवा office मध्ये submitt करायचं
✓ आवश्यक कागदपत्र लावायचं
✓ Fee भरायचं
✓ 1-3 दिवसांत acknowledgment मिळेल

### 3️⃣ **Status कसे पहायचं?**
- Online portal वर application track करू शकतात
- कागदपत्र तपासण्याचा वेळ निश्चित
- approval/rejection कधी सांगितले जाईल, ते clear आहे

### 4️⃣ **तक्रारी कसी करायचं?**
- First Level: स्थानिक officer कडे
- उच्च Level: District Excise officer कडे
- **वेळ:** 15-30 दिवस मध्ये सोडवले जाईल

### 5️⃣ **अपील कसी करायचं?**
- 30-60 दिवसांत appeal करू शकतात
- Appeal authority निश्चित आहे
- पुन्हा review किंवा revision शक्य आहे

### 6️⃣ **मदत कसी मिळेल?**
✓ Help desk — phone, email
✓ सर्व office मध्ये process दिसणार आहे
✓ Officer च्या नावे जबाबदारी
✓ Feedback देण्याचा मार्ग

### 7️⃣ **NOC (No-Objection Certificate)**
- Event साठी NOC
- व्यापार साठी NOC
- इतर विभागांची मंजूरी

### 8️⃣ **Inspection आणि नियम पालन**
- नियमित तपासणी
- तक्रारीच्या आधारे तपासणी
- Renewal वेळी तपासणी

---

## नागरिकांचे अधिकार ✓

✓ **वेळेवर सेवा** — deadline आहे
✓ **माहिती मिळणे** — application कुठे आहे हे जाणू शकतात
✓ **अपील करणे** — नाकारल्यास विरोध करू शकतात
✓ **तक्रारी सुधारणे** — परेशानी न होता
✓ **पारदर्शकता** — सर्व कागदपत्र आणि fee स्पष्ट

---

## विभागाच्या वचनांनी (Commitments)

✓ Respectful आणि courteous service
✓ कमीत कमी कागदपत्र
✓ समयेतपणे सेवा
✓ Officer जबाबदार
✓ जेथे शक्य तेथे "एकच खिडकी"

---

## महत्त्वाचं नोट:

🔹 **हे सनद कायदा बदलत नाही** — फक्त विभागाच्या काम करण्याचा वेळ निश्चित करतं
🔹 **वेळ वाढू शकतो** — जर विस्तृत तपास लागलं
🔹 **सर्व कागदपत्र आवश्यक** — अधूरे application वर वेळ लागणार नाही
🔹 **सर्व office मध्ये उपलब्ध** — website वर देखील मिळेल

---

**कधून सुरू:** Gazette published नुसार
**जारी केलेले:** State Excise Commissioner
**उद्देश:** पारदर्शकता, जबाबदारी, नागरिक-केंद्रित सेवा

---

**सोप्या शब्दांत:** सनद म्हणजे विभाग आणि नागरिक यांच्या दरम्यान एक करार — विभाग म्हणतो "आम्ही यावेळेत काम करू आणि तुमची तक्रारी ऐकू."

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